Legal
Refund policy
Last updated 27 October 2026
Plain rules, stated once, that match what you see at checkout.
First purchase
Your first purchase — a monthly plan or a single report — can be refunded in full within 30 days if you have used no more than 1 report from it. Ask through Contact or reply to your Paddle receipt.
Renewals
Monthly renewals are not refundable once the new period has started, except where consumer law gives you a right to a refund. Cancel before the renewal date to avoid the next charge; your plan stays active until the end of the period you paid for.
Failed reports
If a report cannot collect any new public sources it is marked as failed and the credit is returned to your account automatically. You never pay for a failed report.
How refunds are paid
Payments are processed by Paddle, our merchant of record, and refunds go back to the original payment method, usually within 5–10 business days. Refunded purchases remove the unused report credits that came with them.
Your statutory rights
Nothing here limits rights you have under the consumer law of your country, including any right of withdrawal for digital services where it applies.